FAQ

Pre-sale Guide

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1.How may I contact you?

Welcome to visit Rosspretty. You could email us at info@rosspretty.com if any problem. E-Mails are answered during regular Customer Service center hours. Monday – Saturday 4:30 p.m. – 1:30a.m.(UTC/GMT-8) WHOLESALER CONTACTS: Please send a request to info@rosspretty.com and you will get our Latest Wholesale Price List and Product Catalog.

2.What is the payment methods do you accept and is it safe?

We accept payment by Paypal, credit cards and Western Union. a. PayPal protects your financial information with industry-leading security and fraud prevention systems.b. Buy online with any major debit or credit card. It’s free, simple and secure. c. Once your payment is complete, PayPal email you a receipt and link you to our download page.

3.How long is the shipping?(PROCESSING & SHIPPING)

1.If an item is available for purchase online, you will see the In stock Online. You could make a purchase directly. 2.PROCESSING TIME is 24 hours and no later than 36 hours usually(Except holidays). Shipped By DHL/UPS/FEDEX.Around 2-7 working to reach your address normally. Please Note: (1)NOT ANY P.O BOX ADDRESS (2) Unrestricted Address and Contact information.

4.How can I check my order status?

we will send you an order confirmation through email after you placed your order and will also send you a tracking number as soon as its dispatching.

5.Can I modify or cancel the order after placing?

Within 48 hours from ordering, order cancel is available. If out of 48 hours, we will not accept any order cancel. Modification on stock order is not acceptable. Modification on custom order in 72 hours after placing is free of charge; if out of 72 hours, it will charge on modification, and the detailed charge standard refers to the website clauses.

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